Navigate to the 'Job Page'
Select the 'Help Button'
This is found in the bottom corner of the 'Job Page' and when selected, gives the user information about the 'Job Page' setup
TUTORIAL BUBBLE
When you see a 'Tutorial Bubble' in the software, select it to open various learning topics
LLD SEARCH TOOL
Found on the bottom right of the screen, this is a software generated search tool which allows you to:
Search for a topic of choice
The 'Message' tab allows you to ask specific questions. Our Chat Bot will search for the answer or send a message to our team to provide you with specific help.
'Tasks' are checklists designed to help you perform a particular process in the job.
'Help' lets you go straight to our current list of articles and search for an answer
Our Intercom service is always evolving and growing, as we analyse our customers' needs and increase our data accordingly
To close Intercom, select the down arrow at the bottom of the Intercom window
Support Button
The support icon on the bottom left corner of the screen is available in the job workspace
Selecting 'Support' will bring up a pop-up email box that allows you to send queries to our Order Entry team regarding:
Deliveries
Payments
Availability of material
Populate the field with as much information as possible and click 'Send Request'. You can attach a file if required.