Skip to main content
All CollectionsLLD
How To: Change An Order Once It's Been Placed
How To: Change An Order Once It's Been Placed
Updated yesterday

Once you have confirmed your order, it will be sent through to Lysaght Order Entry Team in your State

If you must make a change to the order once it has been sent, you can select the SUPPORT button at the bottom of the Documents pane

This will open an email dialogue box to document changes required

You can also select the Paperclip symbol and attach drawings or other supporting documents

When your Order Entry team receives the request, they can Unlock your job and make the changes.

Once done, they will select Order Review, which allows them to make changes and send a return email confirming the changes have been made to your order. They may also attach an updated order list if necessary.

You will receive the email notification once it's sent

****Only Lysaght employees have this feature****

Please note - some changes may not be possible depending on the amount of time that has lapsed.

END OF DOCUMENT

Did this answer your question?